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By Marlana Smith
Shelby County Presiding Commissioner and Emergency Management Director Glenn Eagan is fed up with the cellphone service in the area.
“As the director of Emergency Management, I am worried about people’s lives out there due to poor service,” Eagan said.
Eagan called U.S. Cellular on Wednesday, August 17, 2022, and spoke with upper management about the horrible service in the area.
“He told me it might be five years before a new cellphone tower could be here with all the paperwork they have to go through,” Eagan said. “They have a work order in place as of yesterday (Wednesday, August 17) and are going to work on the towers.
Eagan wants to emphasize how important it is for those with poor service with any phone company to call *611. It must be the person whose name is on the account, and they will have to give a pin number.
The back-up number for US Cellular customers to call is 1-888-944-9400.
Eagan, who lives in the west edge of Shelbyville, discussed even sending a text was a problem.
“People used to have land lines but got rid of them due to having cellphones and now the cell service is terrible,” Eagan continued, “I talk with people every day, who say something needs to be done.”
Eagan stressed again how worried he is if an emergency happens, the call won’t be able to go through which would be a major issue. Eagan even told the man he spoke with from US Cellular his concerns.
“The more they call and complain about the service in the area, the quicker something will happen,” Eagan continued, “Bombard them with complaints.”